"AI doesn't replace medical care, but it's becoming the first place patients turn to make sense of their health. The providers who show up in those conversations—with clear, trustworthy information—are the ones patients will choose when they're ready to book."
— Dr. Robert Wachter, Chair of Medicine, UCSF • Author of A Giant Leap: How AI Is Transforming Healthcare

Steven Schmidt 5/28/19 Steven Schmidt 5/28/19

The cost of not investing in patient acquisition for Health and Wellness Clinics.

A regional clinic owner we met with recently was frustrated. She'd built something she was proud of-a functional medicine practice with real outcomes, a beautiful space, a team that genuinely cared. Her website traffic was up. The contact forms kept filling up. But her calendar told a different story.

The leads were coming in, but they weren't the right leads. Price shoppers who balked at premium protocols. Patients who showed up confused about what functional medicine even was-expecting a quick fix, not a comprehensive approach. People who'd booked consultations and then ghosted. People who completed one visit and disappeared.